ju999 Privacy Policy —
Your Data, Our Responsibility

ju999 ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. We take the protection of our users' ("you", "member") personal information very seriously.

This privacy policy explains what personal information we collect when you use the ju999 website (ju999.cam), create an account, play games, or use our customer support — as well as how that information is processed and what steps we take to protect it.

By using our platform, you consent to the terms of this privacy policy. This policy is a supplement to our Terms and Conditions.

We collect various types of information to manage your account on ju999, ensure secure transactions, and provide the best gaming experience.

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification — membership is for those aged 21 and above only)
• Mobile number
• Email address
• Valid address in Bangladesh
• National ID card or passport number (where required)

2.2 Financial and Transaction Information

To process secure financial transactions, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Deposit and withdrawal amounts and transaction history
• Balance and bonus-related information
• Visa or Mastercard details (where applicable — full card numbers are never stored)

2.3 Technical and Automatically Collected Information

The following is collected automatically while you use our site:

• IP address and device type
• Browser name and version
• Date and time of access (Bangladesh Standard Time — BST UTC+6)
• Cookies and session data
• Page visits and navigation patterns
• Gaming activity logs

2.4 Customer Support Information

When you contact us via our 24/7 live chat or email, records of those conversations are retained for security and quality improvement purposes.

Collected information is used only for specific, legitimate, and fair purposes. ju999 never uses your information for unnecessary or unethical purposes.

ju999 never sells your personal information or discloses it to third parties without cause. However, limited information may be shared in specific circumstances:

4.1 Trusted Service Providers

We use trusted third-party services to operate our platform, such as payment processors and IT infrastructure providers. These parties operate under strict confidentiality agreements and may only use your information for their designated tasks.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive limited technical information to ensure safe and fair play. They do not receive any information that identifies you personally.

4.3 Legal Obligations

Information may be disclosed to comply with valid and lawful directives from competent authorities. Any such disclosure is always kept to the minimum necessary.

4.4 Fraud Prevention

Relevant information may be shared with security partners for account protection, fraud detection, and anti-money laundering purposes.

To keep your personal information secure, ju999 applies industry-standard technical and administrative safeguards. Our platform operates as a safe and reliable platform.

5.1 SSL Encryption

Our website uses 256-bit SSL (Secure Socket Layer) encryption, which encrypts all data transferred between your browser and our servers.

5.2 Password Protection

Your password is never stored directly — only a one-way encrypted hash is stored. However, it is your responsibility to use a strong password and not share it with anyone, to keep your account secure.

5.3 Access Control

Only authorised staff can access your information, and they also operate under strict confidentiality policies. Access logs are reviewed regularly.

5.4 Security Reviews

Our security measures are regularly reviewed and updated to keep your information protected against emerging cyber threats.

The ju999 website uses cookies and similar technologies to improve your browsing experience.

6.1 What Are Cookies

Cookies are small text files that your browser stores on your device when you visit our website. They are used to remember your preferences and keep your login session active.

6.2 What Types of Cookies We Use

• Essential Cookies: Required for the platform's basic functionality — without them, logging in or making transactions properly is not possible.
• Functional Cookies: Used to remember your language preferences, login details, and gaming settings.
• Analytics Cookies: For analysing and improving site performance — personal information is not identified.
• Security Cookies: For fraud detection and account protection.

6.3 Cookie Controls

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

We retain your personal information only for as long as necessary.

7.1 Active Accounts

All relevant information is retained for as long as your account remains active. During this period, all data is kept secure and accessible.

7.2 Closed or Inactive Accounts

After an account is closed, limited information may be retained for a set period to meet legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

7.3 Financial Transaction Records

Financial records relating to deposits and withdrawals are retained for long-term legal requirements. These records are important for dispute resolution and financial audits.

You have important rights over your personal information at ju999. We respect these rights and make them easy to exercise.

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible with every effort.

ju999 is a platform for adults. Our services are for those aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. We verify age at the time of account registration, and if any account is identified as belonging to a minor, it is immediately closed and the associated information is deleted.

If you suspect that a minor is using our platform, please notify us at [email protected].

ju999 reserves the right to amend or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• Publishing the updated policy on this page of the website and changing the "Last Updated" date
• Sending a notification to your registered email (for major changes)
• Displaying a notification on the platform at your next login

Continuing to use ju999 after a policy change will be considered as your consent to the updated policy. We recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will respond to your request as quickly as possible.

Protecting your information is our top priority. ju999 is committed to earning your trust as a safe and reliable platform. To learn more about our policies, visit the Terms & Conditions and Responsible Gaming pages.